Privacy Policy

Effective Date: April 28, 2026  |  Last Updated: April 28, 2026

At Pequod's Pizza, we are deeply committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in full compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state privacy regulations. This Privacy Policy applies to all individuals who interact with our website, mobile platforms, in-store services, loyalty programs, and any other services offered by Pequod's Pizza.

By accessing or using our website at pizzaspequods.click, submitting an order, signing up for promotional communications, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We are dedicated to providing exceptional pizza and dining experiences to our valued customers. For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect various categories of information in order to provide, improve, and personalize our services to you. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, participate in a promotion, or contact our customer service team, we may collect personally identifiable information, including:

• Full name
• Email address
• Mailing or delivery address
• Phone number
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for account holders)
• Payment information, including credit/debit card details, billing address, and transaction history (processed securely through third-party payment processors)

2.2 Order and Transaction Data

When you place a food order through our website or app, we collect information related to your transactions, including:

• Order history and itemized details
• Delivery preferences and special instructions
• Payment confirmation and receipts
• Loyalty rewards and redemption activity
• Feedback, ratings, and reviews submitted about our products or services

2.3 Usage Data and Website Analytics

We automatically collect certain technical and behavioral data when you visit our website at pizzaspequods.click or use our digital platforms. This may include:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Clickstream data and navigation paths
• Date and time of access
• Search queries entered on our website
• Features used and interactions within our online ordering platform

2.4 Device Information

If you access our services through a mobile device or desktop computer, we may collect the following device-specific information:

• Device identifiers (such as device ID or advertising ID)
• Mobile network information
• Hardware model and firmware version
• Screen resolution and display settings
• Location data (if you have granted permission through your device settings)

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your experience on our website, understand user behavior, and deliver targeted marketing. Please refer to Section 9 of this Privacy Policy for a detailed explanation of our cookie practices.

2.6 Communications Data

When you contact us by email, telephone, or through our website's contact form, we may collect and retain the content of those communications, including your name, contact details, and the substance of your message or inquiry.

2.7 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Third-party delivery platforms or aggregators
• Social media platforms (if you interact with our social media accounts or log in using a social media account)
• Marketing partners and advertising networks
• Analytics providers
• Fraud prevention and identity verification services

3. How We Use Your Information

Pequod's Pizza uses the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your customer account and preferences
• Facilitating delivery and pickup arrangements
• Processing payments and issuing receipts
• Responding to customer inquiries, complaints, and support requests
• Administering loyalty and rewards programs

3.2 Improving Our Products and Services

• Analyzing website usage patterns to improve user experience
• Conducting internal research and product development
• Monitoring and improving customer satisfaction
• Testing and evaluating new features and menu items

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized advertisements on our website and third-party platforms
• Inviting you to participate in surveys, contests, or sweepstakes
• Notifying you of new menu items, deals, or seasonal promotions

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us at [email protected].

3.4 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from government authorities or courts of law
• Protecting the rights, safety, and property of Pequod's Pizza, our customers, and the public

3.5 Analytics and Business Intelligence

• Generating aggregated, anonymized reports about customer behavior and preferences
• Measuring the effectiveness of our marketing campaigns
• Forecasting demand and managing inventory
• Benchmarking performance against industry standards

4. Sharing Your Information with Third Parties

Pequod's Pizza does not sell your personal information to third parties for monetary compensation. However, we may share your information with certain trusted third parties under specific circumstances, as described below:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to assist us in operating our business and delivering our services. These service providers are contractually obligated to handle your data only as directed by us and in accordance with this Privacy Policy. Examples include:

• Payment processors (e.g., credit card processors and digital payment platforms)
• Delivery and logistics partners
• Email marketing platforms
• Cloud hosting and data storage providers
• Analytics and reporting tools
• Customer relationship management (CRM) software
• Fraud detection and cybersecurity services
• Online ordering platform providers

4.2 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Cooperate with law enforcement agencies or regulatory authorities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or other similar corporate transaction, your personal information may be transferred as part of the business assets. We will notify you by posting a prominent notice on our website if such a transfer results in a material change to this Privacy Policy.

4.4 Advertising and Analytics Partners

We may share aggregated or de-identified data with advertising networks and analytics providers for the purpose of improving our marketing efforts and measuring campaign performance. Such data does not directly identify you as an individual.

4.5 Social Media Platforms

If you interact with our social media pages or use social login features, social media platforms may collect data about your activity in accordance with their own privacy policies. We encourage you to review the privacy policies of any social media platform you use in connection with our services.

5. Data Security

Pequod's Pizza takes the security of your personal information seriously and has implemented a comprehensive set of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment processors. We do not store your full credit card numbers on our systems.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on a need-to-know basis, and is protected by strong authentication protocols.
• Firewalls and Intrusion Detection: We deploy firewalls and intrusion detection systems to monitor and prevent unauthorized access to our infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems.
• Data Minimization: We collect only the minimum amount of personal information necessary to fulfill the stated purposes.

5.2 Limitations of Security

While we strive to protect your personal information using best practices and robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including relevant state breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Pequod's Pizza respects and honors these rights as required by applicable law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents.

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of data, the sources from which it was collected, the purposes for which it is used, and the third parties with whom it has been shared.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, subject to certain exceptions.

6.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain legal exceptions (for example, where we are required to retain data to comply with a legal obligation or complete a transaction you requested).

6.4 Right to Data Portability

Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted to another entity.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes. While we do not sell personal information in the traditional sense, we may share certain data with advertising partners. California residents may exercise this right by contacting us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use of sensitive personal information to only those purposes necessary for providing our services, as defined under the CPRA.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of service because you exercised your privacy rights.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request by:

• Emailing us at: [email protected]
• Visiting our website: pizzaspequods.click

We will respond to your request within 45 days as required by applicable law. In some cases, we may need to verify your identity before processing your request. We may extend the response period by an additional 45 days when reasonably necessary, provided we give you notice of the extension.

6.9 Authorized Agent

California residents may designate an authorized agent to submit privacy rights requests on their behalf. The authorized agent must provide written authorization from the consumer, and the consumer must verify their identity directly with us.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law. The specific retention periods vary depending on the type of data and the context in which it was collected:

Once personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8. Children's Privacy

Pequod's Pizza's website, online ordering platform, and related services are not directed to individuals under the age of 18. We do not knowingly solicit, collect, or maintain personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

9. Cookies and Tracking Technologies

Our website at pizzaspequods.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website, including enabling you to navigate the site, complete orders, and use secure areas. Without these cookies, certain services cannot be provided.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, to help us improve the user experience. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies remember your preferences and settings (such as your preferred delivery location or language) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing activity across websites to deliver targeted advertisements relevant to your interests. They may be set by our advertising partners.

9.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality and performance of our website. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) at aboutads.info/choices.

For a comprehensive explanation of our cookie practices, including a full list of cookies used, their purposes, and how to opt out, please refer to our dedicated Cookie Policy available on our website.

10. International Data Transfers

Pequod's Pizza is a United States-based business and primarily processes personal information within the United States. However, some of our third-party service providers, technology partners, and data processors may be located in other countries. If your personal information is transferred to, stored in, or processed in a country outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Such safeguards may include:

• Entering into data processing agreements with third-party service providers that include standard contractual clauses or equivalent protections
• Conducting due diligence on the privacy and security practices of international partners
• Ensuring compliance with applicable export restrictions and cross-border data transfer regulations

By using our services, you acknowledge and consent to the potential transfer of your information to countries outside your country of residence, which may have different data protection standards than those in your home jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms that are not operated or controlled by Pequod's Pizza. This Privacy Policy applies solely to information collected by Pequod's Pizza through our own website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our website. The inclusion of a link on our website does not imply endorsement of the linked website or its privacy practices.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals websites not to track user activity. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. We will continue to monitor developments in this area and update our practices as industry standards evolve.

13. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information. In addition to the rights described in Section 6 of this Privacy Policy, California residents are entitled to the following:

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email, postal address, IP address)
• Commercial information (order history, products purchased)
• Internet or electronic network activity (browsing history, usage data)
• Geolocation data (approximate location based on IP or GPS, if permitted)
• Inferences drawn from other personal information to create a consumer profile
• Professional or employment-related information (if submitted in employment inquiries)

13.2 Shine the Light Law

Under California's Shine the Light law (California Civil Code Section 1798.83), California residents may request information about whether we share personal information with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14. How to File a Privacy Complaint

If you believe that your privacy rights have been violated or that we have failed to comply with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can attempt to resolve the issue directly.

14.1 Contact Pequod's Pizza

Please submit your complaint or concern to our privacy team:

• Email: [email protected]
• Website: pizzaspequods.click

We will acknowledge receipt of your complaint within 10 business days and work to resolve it within 45 days.

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to lodge a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at pizzaspequods.click
• Notify registered users via email where appropriate and required by law
• Display a prominent notice on our website for a reasonable period following the change

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which Pequod's Pizza handles your personal information, please do not hesitate to contact our privacy team using the details provided below. We are committed to addressing your inquiries promptly and transparently.

We are committed to resolving any privacy-related concerns in a fair, timely, and transparent manner. Your trust is important to us, and we take our data protection responsibilities seriously.